Your tenants' 2 a.m. calls, handled.
Every night, weekend and holiday call is answered, turned into a ticket and sent to you by text and email within a minute. Real emergencies reach a real person, following your rules.
$49/month for up to 7 units · No contract · Live in about 15 minutes
Ticket #1042: Water leaking from ceiling
- Property
- 12 Oak St, Unit 3
- Tenant
- Maria R. · (555) 010-0142
- Started
- About 20 minutes ago
- Access
- Permission to enter: yes
Set it up once. Sleep through the night.
No software to learn and no app your tenants need to download.
Get your line
We give you a dedicated number, or you forward your current number when you don't answer. Tell us your properties, vendors and what counts as an emergency.
Every call becomes a ticket
Our system answers 24/7, collects the details (unit, issue, access, callback) and sends you a clear ticket by text and email within a minute.
Emergencies reach a person
When a call meets your emergency rules, it goes straight to a live person, to you, or to your maintenance vendor, in the order you choose.
Everything an after-hours line should do
Nights, weekends and holidays
Covered every day of the year, including the calls that come at the worst possible moment.
Tickets by text and email
Unit, issue, urgency, tenant contact and access notes, in one clean message you can act on.
Your emergency rules
Active leaks, no heat, lockouts, sewage backups. You decide what's urgent and who gets called.
Vendor dispatch
We can contact your plumber, HVAC tech or handyman directly, within the spending limit you set.
Recordings and transcripts
Every call is recorded and summarized, so you have a record of what was reported and when.
Safety first
Callers reporting fire, gas or danger are told to call 911 or their utility right away.
Made for independent landlords and growing property managers
Created by people with years of hands-on experience managing and renovating rental properties.
Owner-landlords
You manage your own rentals and your phone is the maintenance line.
- Stop answering tenant calls at midnight
- Take a vacation without missing a leak
- One simple monthly price
Property managers (under 100 units)
You don't have a call center or an on-call rotation that works.
- Give your team its nights back
- A ticket and recording for every call
- Lower per-unit pricing as you grow
Simple pricing that gets cheaper as you grow
First month free. No contract. Cancel anytime.
| Units | Monthly price |
|---|---|
| 1 to 7 units | $49 flat |
| Units 8 to 30 | + $5 per unit |
| Units 31 to 100 | + $3 per unit |
| 100+ units | Custom quote |
What will I pay?
Move the slider to your number of units.
Questions landlords ask
Do I need a new phone number?
No. You can keep your number and set it to forward calls you don't answer, or use a dedicated number we give you to share with tenants. Either way takes a few minutes.
Who answers the calls?
An automated voice assistant answers every call, collects the details and creates your ticket. Calls that meet your emergency rules are passed to a live person or to the contacts you choose.
What counts as an emergency?
You decide when you sign up. Common examples: active water leaks, sewage backups, no heat in cold weather, no power to a unit, lockouts and broken exterior doors or windows. Everything else becomes a ticket for the next morning.
What if a tenant reports fire, gas or danger?
Callers are told immediately to hang up and call 911 or their utility company. TenantLine24 is a call-handling and dispatch service, not an emergency service.
Can you call my maintenance company directly?
Yes. Give us your vendors and a spending limit, and we'll contact them in the order you choose when an emergency comes in.
What hours are covered?
Evenings, overnight, weekends and holidays, the hours your office is closed. You set your quiet hours when you sign up.
Is there a contract or setup fee?
No contract and no setup fee. Your first month is free, then you're billed monthly. Cancel anytime.
What is a "unit"?
Each rentable home or apartment counts as one unit. A duplex is 2 units; a 12-unit building is 12 units.
Try TenantLine24 free for 30 days
Set up in about 15 minutes. If it's not for you, cancel before your first bill.
Start your free monthQuestions? Email support@tenantline24.com